Internal Communications Specialist

Location : Nottingham

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Internal Communications Specialist

About this role

Capital One is on a mission to change banking for good and, to achieve this, we’re on a transformational journey with significant investment and digital development planned.  

To support this transformation, we’re seeking a talented individual to join our Internal Communications team. As an Internal Communications Specialist, you will  create high quality, high impact content that brings our mission and strategic priorities to life using our internal comms channels and events.

What you’ll do

  • Write engaging content which brings our mission and strategic priorities to life. Find and repurpose content that resonates with our associates and builds engagement.  

  • Keep channels up to date with content and stories.

  • Deliver events which build associate understanding of our strategy and Capital One’s culture.   

  • Educate and coach colleagues on ways to use channels to achieve their target outcomes.  

  • Measure engagement across all key channels

What we’re looking for

  • Significant experience within a similar Internal Communications role

  • An outstanding and engaging communicator

  • Strong copy writing skills

  • Positive attitude and willing to learn

  • Experience of working in a busy environment, managing multiple deadlines

  • Excellent planning/ coordination skills

  • Strong attention to detail  

  • Knowledge and experience of intranets and email platforms  is advantageous

Ability to build relationships quickly and use this skill to understand audiences and internal communication needs We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where and how you’ll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.

What’s in it for you

  • Bring us all this – and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation

  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

  • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

  • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

  • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

  • OutFront – to provide LGBTQ+ support for all associates

  • Mind Your Mind – signposting support and promoting positive mental wellbeing for all

  • Women in Tech – promoting an inclusive environment in tech

  • EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!